CRM (Client Relationship Management)

SOMOS believes that CRM is an integrated approach to acquiring, retaining and deepening customer relationships. CRM enables organizations to leverage the value of every customer interaction SOMOS’s CRM practice has successfully completed implementations for a diverse client base. When it comes to recommending CRM solutions, we pride ourselves in being “Vendor Agnostic”. Our deep systems integration expertise ensures that your CRM implementation works seamlessly with other applications like Contact Centers and other core applications within your existing environment.

Our CRM solution services include:

  • Business Case Development
  • CRM Strategy and Planning
  • CRM platform evaluation and selection
  • Gap Analysis
  • Solution Architecture
  • Implementation and Customization
  • Integration with legacy applications and other systems
  • Training and post implementation support

PRINCE2® and the AXELOS Product Line

SOMOS is the first organization in North America to receive the designation of Accredited Consulting Organization (ACO) for the world standard best practices of PRINCE2® (PRrojects IN Controlled Environments), MSP® (Managing Strategic Programmes), and MoP® (Management of Portfolios). Accredited by AXELOS, the ACO designation recognizes SOMOS as an organization that reliably delivers quality results to its customers because of its solid management practices and its highly qualified consultants.

We can also help with:

  • Training
  • Project Management Capability Assessments (P3M3)
  • Impletenting Portfolio Management in 100 Days
  • PRINCE2 Project Implementation

Utilizing our consulting and training solutions SOMOS can work with you in embedding AXELOS products into your organization.

Enterprise Project Management Tools

SOMOS can develop and implement project and portfolio management systems tailored to your needs that will help address the visibility, cost, and risk management concerns of chief stakeholders. Our consultants and solutions can help integrate Enterprise Project Management tools with existing systems (such as accounting, email, reporting, and IT infrastructure systems), allowing you to use the EPM tools according to your standard project management processes and methods.

SOMOS is a Microsoft Certified Partner in Project and Portfolio Management. This designation signifies SOMOS' proven experience in delivering world-class solutions that enable its clients to effectively manage their projects, programs, and portfolios.